General
How do I set up a user account (profile) on Prep?
STUDENTS: 1. Go to your organizations unique URL 2. Select the Register option 3. Input your information 4. Once you are logged in, go to the CONDUCT section to start taking your interviews. PROFESSORS/ADMIN: You will need to contact a current admin ...
I am a Professor and need access to the Prep platform
If you are a Professor or Educator and you need access to Interview Prep, please contact your account administrator directly for assistance.
I am an Administrator and I cannot add a new user to Prep.
If you are an Admin looking to add users to your Interview Prep account, please follow the steps below. Adding One User 1. Sign into your Interview Prep user profile. 2. Go to Admin in the top menu bar 3. Go to Settings on the left toolbar 4. Select ...
I am a student and would like to delete my account and data from the interview prep Platform. How do I do that?
Please contact your professor and/or administrator to discuss and process your request.
I'm receiving an error message "The media could not be loaded..." when I try to play/view the candidate video
If you have received this error message (message stated below) when attempting to view a candidate video, it means the media could not be loaded; either this file has been archived because it was created more than two (2) years ago or the network has ...
How do I delete (archive/remove) a practice interview?
In order to delete (archive/remove) a practice interview, you must be an Account Admin within your Prep account. Log into your Interview Prep account user profile. Select "Admin" from the "Student View" page Select the "Interviews & Content" tab on ...
What level of access (user role) do you need to be able to view all assignments?
In order to view all Assignments within your Prep account you must be the highest level user role - Account Admin. Account Admins have full control over any and all content within their Prep account, and to any Location within their account.
How do I create an Assignment in Prep?
In order to create an Assignment in Prep, you must first make sure you are assigned the appropriate user-role access. Only users who are assigned as either a Professor, Location Admin, or Account Admin will have the ability to create Assignment ...
How do I find my assignment?
As a Student follow these steps: 1. Login to your Interview Prep user profile. 2. Go to Conduct. 3. Click on Assignment Interviews. Your assignment should be populated within this section if you were invited to an interview. As a Professor, follow ...
How do I share an assignment or interview?
From the Prep platform To share an assignment or interview with another individual, please complete the following steps: Log into your account Click on 'Review' Select the interview you wish to share from the dropdown list located above the questions ...
What do I do if the 'next' button is not displayed during the hardware check?
We recommend that all users of the platform complete their interviews via the most up-to-date versions of either Google Chrome or Microsoft Edge internet browsers. If you have been attempting the interview utilizing a different browser, we suggest ...
How do I delete (archive/remove) my practice interview?
Students: If you are a Student user of the platform and you would like one (or more) of your recorded interviews removed/deleted from the system, you must contact your designated Account Admin. Only Account Admins have the ability to remove a ...
How do I extend the expiration of an assignment in Prep as an Administrator?
If you are an admin on the Prep platform, please continue. To extend an assignment for a student that is already invited please complete the steps below. Notes: The steps below can only be performed with certain user roles. If you are a professor ...
How do I add users in bulk to my Prep account?
Go to your Admin view in the Prep Platform Select Settings from the side menu Select Users from the Top Menu Select Bulk User Upload button Here you can select the location you want to add the users to Then select Browse to select the prepared .csv ...
I have set my account up as a student but I am a professor. How do I change the user role in Prep?
Locate user in Prep system. Select "Edit user" tab
How do I change account domain restrictions?
Log in and as Admin view in the Prep Platform Select 'Settings' from the side menu Select 'Accounts' from the top menu Select the edit icon to the right of the account listing Go to the 'Email Domain Restrictions' field Enter the domain(s) you would ...
Am I able to upload my resume to a file in Prep?
Currently at this time you are not able to upload your resume to Prep directly. A workaround is that you may generate your interview link and upload that to a file.
I'm a student and would like to redo (reset) my digital interview so I can try again.
Unfortunately, the Interview Prep support team does not have the authorization to reset and/or extend digital interviews on our Prep platform. We are the providers of the software and did not create or send out the assignment. We recommend you ...