I am an Administrator and I cannot add a new user to Prep.

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• How do I extend the expiration of an assignment in Prep as an Administrator?

  If you are an admin on the Prep platform, please continue. To extend an assignment for a student that is already invited please complete the steps below.  Notes: The steps below can only be performed with certain user roles. If you are a professor ...

• I am a Professor and I cannot add a new student to Prep from the assignment.

  If you are a professor and you are experiencing difficulty adding (inviting) a new student from an assignment, please SUBMIT A REQUEST with our technical support team.

• How do I add users in bulk to my Prep account?

    Go to your Admin view in the Prep Platform Select Settings from the side menu Select Users from the Top Menu Select Bulk User Upload button Here you can select the location you want to add the users to Then select Browse to select the prepared .csv ...

• How do I set up a user account (profile) on Prep?

  If you would like access to the Prep platform, please contact your Administrator or Professor directly.

• I have set my account up as a student but I am a professor. How do I change the user role in Prep?

  Locate user in Prep system. Select "Edit user" tab